Frequently Asked Questions (FAQ)

A. No, whilst we have a cellar full of back vintage wines we also sell a huge range of current vintage wines to suit every price point.

 

A. At Wine House we pride ourselves in looking after your wine. We have expert packers who will ensure the wine is securely packaged and we use custom polystyrene for all premium wine orders. We won’t send your wine out if we think there is a chance it will be heat affected.

 

A. Again we put a lot of time and effort into making sure the wine we sell to you is in good condition. We have a purpose built temperature controlled cellar on site and we only source wine from reputable, tried and trusted sources.

 

A. We don’t buy wine from private collections simply because we cannot guarantee the provenance to our customers when we on-sell it.

 

A. Absolutely. You can View our opening hours at the following link. All the wines listed on our website are held on-site at 133 Queensbridge Street. We don’t advertise wines we don’t stock.

 

A. Yes we do – if a wine is advertised as qualifying for a discounted dozen price, you will get this discount when your order quantity for this wine exceeds 12. You can also have a mix of different wines to obtain this discount - but you must have at least 12 bottles of qualifying wines to obtain this discount. Wines that do not qualify do not count towards the quantity requirement.
If you come to the store we can also offer you 5% off mixed or straight 6 packs.

 

A. Yes. We do this all the time. Please allow enough time for us to organise this for you. Click here to read more on the delivery practicalities of ordering as a gift.

We also offer small gift cards to include your message and also presentation boxes for your gift.

 

A. We can send same day deliveries across parts of Melbourne at very reasonable rates. Check out our freight page for more details.
However, since we are located in Melbourne, it is physically impossible for us to achieve this with other states except for Melbourne.

 

A. Yes, we accept international credit cards. However, the card-issuer (ie the bank or financial institution) may not allow international transactions. In this case, you have to inform them of your intend to purchase from an Australian merchant before you place your order online.

 

A. Unless otherwise stated, all our courses and events are held in one of our three private rooms above the wine store at 133 Queensbridge Street Southbank Melbourne.

 

A. Yes you can. We work closely with MUSE, an event management company, who can run birthday parties engagement parties or corporate events using our rooms. You can find out more info on our Venue Hire & Functions page. Do get in touch with us with your requirements.

 

A.There are metered parking bays on Queensbridge Street and City Road. Please visit our Locations page for further detailed info.

 

A. Yes. Internationally travellers can claim a tax refund under the Australian Government's Tourist Refund Scheme (TRS). Please visit our detailed Advice page for further information.

 

A. Unlike other chain liquor outlets, we take pride in taking best endeavours to list our wines with their exact vintages. The exact same wines from different vintages can (and often) have vastly different tasting notes. Since no winemaker can go back in time and produce wines from a previous vintage -a side effect of this accuracy is that past vintages of a wine eventually sell out and cannot be replaced forever. That said, our customers take joy in cellaring quality wines and enjoy referring to past tasting notes from our website, even though these wines are no longer available for purchase.

 

Wine Club FAQs

A. Yes, you can change your preferences at any time. You can either simply answer the feedback questionnaire included with your wine notes in your delivery, you can email wineclub@winehouse.com.au or you can call us on 03 9698 8000.

 

A. Wine club deliveries are dispatched from our Melbourne store every Wednesday. How long it takes to arrive at your door will depend on your location. You'll receive a shipment notification each time you have an order on its way, so you’ll be able to track it. For orders within Melbourne and nearby, we estimate you’ll receive them that week, for locations beyond Victoria, a few more business days.

 

A. No, there’s no contract or fee to be a part of the wine club, you can cancel at any time for just one delivery or in total. Just let us know in writing – to wineclub@winehouse.com.au 5 business days before your next billing date.

 

A. Delivery is included in your Wine Club subscription. A subsidised delivery fee may apply for hard-to-reach areas including WA, Tas, NT and regional locations outside Victoria.